Getting UX and design right can be an overwhelming job but Pam makes it look easy with a combination of effortless patience and thoughtful understanding. I’ve been lucky enough to work with Pam on several projects and witnessed her dedication to finding the best UX to balance the concerns of various user personas. I also saw her strive to understanding a user’s true needs lead to Pam suggesting a novel way to fulfill the project goal while saving the client money. I highly recommend Pam for your UX or design needs and I look forward to my next opportunity to work with Pam in the future.
— Brendan McLoughlin, Open Web Engineer (Bocoup)


Before becoming a designer, I was a librarian. I've worked in academic libraries, newspaper archives, and middle school libraries. I've witnessed people of all ages and walks of life use computers. Watching people have experiences as users opened up a world of design to me. Since I switched careers, I've worked partnered with a variety of organizations to improve user experiences: University of Washington, ProQuest, and Bocoup. To learn more about my experience, take a look at my LinkedIn profile, or contact me for my portfolio.

Core Skills

I'm a UX generalist with a breadth of experience in user research, information architecture, interaction design, and visual design. I use a wide array of design methods to discover problems and deliver solutions, depending on the context of a project. A few examples:

Exploring the problem space

  • stakeholder and user interviews, task analysis, content inventory/analysis, card sorting, tree testing

Defining the problem

Making potential solutions

Validating the selected solution


  • Identifying problems and thinking through solutions
  • Attention to detail
  • Patience with constraints
  • Balancing concerns of completing goals
  • Communication (see Open Design Kit)

Curious about my design process?